Christmas on Blackcomb
Elizabeth B from Van, BC recommends this property
Stayed 2 days in December, 2009
Everything about our stay was great except for the check-in policies and procedures. There were 5 of us staying in the room. Three of us had been skiing all day and upon arrival at the hotel in the afternoon, asked if our parents had already checked in, and if so, what was our room number so we could go up to the room. Reception could not tell us whether they had already checked in or not (which seemed odd) so they proceeded to check us in. Fortunately our parents came to the lobby at the same time and told us they'd already checked in. That evening, we had an outside call from someone asking if we had arrived and had we checked-in yet. We were told that we needed to go down the road to check-in, even though we had already done so at the front desk. This was very confusing for us and inconvenient having to check in twice, at two different property locations.
My suggestion would be to coordinate internal procedures so that guests only had to check-in once and at one place. If this is not possible, ensure guests are aware of where they also need to go, during check-in at Woodrun, as this was unknown to us.
Otherwise, the front desk staff were helpful and polite, the location of the resort was fantastic, and the room was more than we expected. Oh and we LOVED the outdoor hot tub. One suggestion would be to clearly mark on the room phones, what number to call for Reception assistance... I couldnt see this.
I also think it's great that you allowed 2 night bookings over the Christmas period. Not everyone has a week to spend (or afford) at Whistler and with our family visiting from overseas, we were grateful to find a property that would allow us a 2 night stay over Christmas - thanks for your flexibility and competitive approach on this.
Thank you!